Manage and report Capacity, Utilisation, Utilisation % - by
company, profit centre, employee etc
Report Fixed Price V's Time and Material Services performance
Monitor Billable and Non Billable Time
Report Billable ratio's and contributions in real time, by project,
employee, customer etc
Earned value management and reporting - Revenue earned and not
yet billed AND Revenue billed and not yet earned
Automated billing facilities - T&M and Fixed Price
Order management for reporting Sales, Billings and
Revenue
Outstanding Order values reported - future chargeable work
Standard price lists - services, software product and other
items
Extensive services performance reporting by profit centre, line
of business, software product, employee etc
Forecast cash flows
Customer terms and specific customer project terms recorded in
Alert
Electronic (.pdf) documents including invoices and credits
Financial performance reporting at the level of project and / or
service and employee level if required
Forecast billing schedules and actual billing schedules by
period
Employee revenue and costs reporting for employee contribution
analysis
Very flexible revenue and margin reporting, graphing all
supported up by multi dimensional analysis tool for ad hoc
'slice and dice' reporting.
Key Performance Indicators available in real time as graphs and
reports, also with analysis tools, including Billable Ratio's,
Contribution Rates, Billable Rates etc
Project specific controls for level of timesheet entry and
resource planning
On line, real time project summary details such as project
timesheet entries, project billing's, current resource plans,
system calculated remaining work estimates, summaries of linked
requests / work items
Multiple project summary reports available over flexible report
ranges
Many detailed project reports including work effort and
financial reports
Accurate sales, cost and gross margin reporting of projects that
span multiple financial periods
Ability to manage any billing schedule terms including billed in
advance, part billing's, billed in arrears etc
Single knowledge base used to manage and record software product
release notes / changes
Logging of application requests including bugs, enhancements,
training etc performed in single knowledge base with flexible
reporting and analysis by customer, issue, application module /
object etc.
Application development roadmap managed in Alert
Future application releases fully documented during the course
of production to allow advance notice of approaching changes
Application changes linked to initiating requests to allow
lookup on who, why and when changes were made
Applications and versions in use by customers to the module
level including customer specific variations are recorded in
Alert to provide accurate information necessary for appropriate
customer support
Web based customer service desks maintained dynamically from
Alert database details - no user maintenance required
Web based application release notes reports available from
customer service desks - dynamically available based on product
release facility in Alert - no user maintenance required