Alert Products

Alert is a business management system specifically designed to meet the operational and business management needs of information technology (IT) product and service organisations and corporate IT departments. Alert helps organisations dramatically improve critical IT business processes to increase profits and performance.

Alert is an integrated system that manages the full project life cycle from initial customer request to delivery and billings. Projects form the hub of Alert with all activities, both core and supporting, being managed by projects.

Alert may be deployed as an enterprise system concurrently managing multiple and separate companies or as a single company system. Alert is also multi-currency capable allowing each Company to operate in a 'Local' currency and transact with customers in multiple foreign currencies.

Alert Module Descriptions


Primarily TimeAlert is concerned with the management and utilisation of human resources.


ProjectAlert provides tools for effective project management of fixed duration and ongoing projects.


The main focus of SalesAlert is to ensure that all billings are raised and that they timely and accurate.


The main focus of PurchaseAlert is to manage costs of internal and external suppliers of services and products.


RequestAlert is the interface between the customer and the IT vendor. It provides a single central knowledge base where requests are tracked and progressed through to the delivery of products and services.


Managing the development and support of multiple versions of software products for multiple customers is the primary aim of SoftwareAlert.

Alert WebServices

Alert Web Services is a module of components that work in synchronisation with Alert to provide Web Services to customers. Web services currently provides the ability for customers to log requests with the IT service provider across the web. These are updated into the Alert database and, depending on Alert setup, responsibilities assigned, e-mails generated and the request monitored against service level statistics.

Request status reports may be produced based on criteria entered by the customer. These may be summary or detailed reports and report directly against the Alert database.

Alert Data Warehouse and KPI Dashboard

The Alert Data Warehouse and KPI Dashboard provides enterprise level reporting capabilities. The purpose of a data warehouse system is to provide decision-makers the accurate, timely information they need to make the right decisions and is exactly what the Alert Data Warehouse provides. The Alert KPI Dashboard is the front-end to the Data Warehouse and provides instant web access to KPI's such as Employee Utilisation, Service Revenue rate per hour, Projected Project Hours V's Budget and more.

TimeAlert         ProjectAlert      SalesAlert  PurchaseAlert

RequestAlert  SoftwareAlert   WebServices

  • Resource planning and scheduling – linked to project management
  • Timesheet entry with powerful time detail entry control
  • Timesheet approval processes - user defined
    Resource Budgets
  • Forecast, Planned and Actual Resource Usage
    Employee work calendars – employee availability facilities
  • Employee work assignments at varying levels including Task and Work Items
  • Weekly and Financial Period management performance measurement
  • Powerful and flexible time analysis – budget, forecast, plan and actual
  • Capacity management
  • Utilisation reporting

  • Management facilities for multiple, concurrent projects
  • Fixed duration and on going project management
  • Tightly integrated to Microsoft Project® for Project Planning
  • Project portfolio management - manage multiple concurrent projects
  • Management of work items by projects
  • Microsoft Project Plan information visible and accessible within Alert
  • Real time Project status and progress reporting
  • Detailed sales and margin analysis by project

  • Quotation management facility
  • Orders management - order book (sales), outstanding orders, revenue by order
  • Automated invoice generation
  • Forecast billings and cash flow management by project
  • Service billing detail reports
  • Invoice and credit entry and production
  • WST and GST compliant
  • Service, Product, Software and Miscellaneous billing types
  • Earned value and gross margin reporting for true revenue and margins
  • Automated Unbilled Revenue and Unearned Revenue reporting
  • Automated matching of revenue earned to costs incurred for accurate period margins
  • Activity based costing for true Gross Margin reporting
  • Powerful and flexible performance reports, graphs and drill down analysis
  • Multi Currency capable
  • Enterprise level reporting in selected reporting currency

  • External service provider resources time and cost management
  • Purchase order creation and management
  • Supplier services reporting
  • Services and products cost management by projects 

  • On line and Web based request entry
  • Service Performance Statistics tracked
  • Integrated to product management for specific application object / version issue logging
  • Assignment of requests to projects and employees
  • Fault class tracking of requests / issues
  • User defined severity, types, priorities etc
  • Record request reference against work items such as testing and software development work orders
  • Report statistics of response performance to requests – graph and multi dimension analysis
  • Flexible internal and external request management and status reports

  • Manage multiple software products and versions
  • Manage customer specific versions
  • Define and manage individual software product objects
  • Controlled software development
  • Production management – work order management
  • Product documentation produced from development
  • Integrated production and testing modules
  • Software delivery processes and controls

  • Customers able to log requests over the Web
  • Customers able to request status reports and progress reports across the Web
  • User defined security permissions for function and data access control by Web Services user
  • Automated and configurable responsibility assignment and e-mail messaging based on events such as logging requests
  • File attachments with View, Add, Get function permissions by user and data
  • Secure password controlled site and data access by customer and user
  • Personalised, customer specific service desks dynamically managed using Alert - no HTML editing required
  • Information presented to customer able to be controlled by Alert
  • WebAlert access statistics by customer 

  • Integrated Data Warehouse
  • SSAS cubes for KPI Measures included
  • Alert KPI Dashboard developed in Microsoft SSRS
  • Automated SSIS scripts for ongoing updating of the Alert Data Warehouse
  • Critical KPI's for service based businesses built in such as Employee Utilisation, Service Revenue rate per hour, Service cost rate per hour, Financial Period Revenue, Project Tracking, Billings and more.